Upgrade Issues and Poor Service!!!

<p>I upgraded 2 of my contracts to the exact same package via telephone and received good service and even discounts which left me pleasantly surprised. However, the joy was short lived. When the contract came into effect one of my packages did not have any data as requested when I upgraded. I then phoned to enquire and they said that there is nothing listed for that specific number to receive data monthly. This aggrevated me as I specifically communicated while upgrading what I wanted and me and the agent confirmed this at the end of our telephone discussion to ensure that nothing will be left out. When I phoned to rectify the problem and eventually got through to the right department after about 35 min on the phone and waiting, I was told that the system is down and they connot assist me. They can also not phone me back to give feedback regarding the situation. I have to phone them and go through the tedious process again of holding and constantly being redirected to a number of people. I find this hugely frustrating and rate this as pathetic customer service. I have been with Vodacom for a couple of years and have three active contracts with them, thinking that their more expensive fees are justified by their "good" service. This was clearly a misconception!!!!!!! So now I am without data for an undisclosed period of time, until their system is eventually back on line and they can rectify their error, but be sure they will not compensate you for the downtime with pro-rata rates etc. EXTREMELY DISAPOINTED IN YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>