Upgrade issues again!!!!
<p>Good afternoon Sithembele ********** <p> </p> <p>This is fast becoming one of those annoying situations where you (Vodacom) hide behind IVRs and referring callers to different numbers for follow ups.</p> <p> </p> <p>You’ve yet to respond to any of the emails I sent you?</p> <p> </p> <p>When is the phone being delivered?</p> <p> </p> <p>Regards</p> <p> </p> <p>From: Zaid Salie <br /> Sent: 17 November 2016 03:25 PM<br /> To: ********** /> Cc: ********** Kulsum Salie ********** /> Subject: RE: Follow up on upgrade to ********** </p> <p> </p> <p>Good afternoon Sithembele</p> <p> </p> <p>Any luck yet please?</p> <p> </p> <p>Regards</p> <p> </p> <p> </p> <p>From: Zaid Salie <br /> Sent: 16 November 2016 02:22 PM<br /> To: ********** /> Cc: ********** Kulsum Salie ********** /> Subject: Follow up on upgrade to ********** <br /> Importance: High</p> <p> </p> <p>Good afternoon Sithembele</p> <p> </p> <p>Thank you for taking my call.</p> <p> </p> <p>Please expedite this query as we need the phone urgently. In addition to this, please check that the complimentary monthly 1 Gig data’s been added for the full duration of the contract?</p> <p> </p> <p>I am contactable on *** **** ****.</p> <p> </p> <p>Regards</p>
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Vodacom's replyOfficial
19 Nov 2016, 07:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Nov 2016, 07:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
21 Nov 2016, 14:03Good afternoon Vodacom. Thank you for acknowledging my concern. I've since made at least 10 calls to ********** and spent a considerable amount of time explaining this problem to as many people. Yet there is still no resolve or a call back. Can you please get on top of this dilemma and assist me with this nightmare?
's update21 Nov 2016, 14:03
Reviewer Update
Good afternoon Vodacom. Thank you for acknowledging my concern. I've since made at least 10 calls to ********** and spent a considerable amount of time explaining this problem to as many people. Yet there is still no resolve or a call back. Can you please get on top of this dilemma and assist me with this nightmare?
's updateReviewer Update
24 Nov 2016, 14:05Good afternoon Vodacom. Still no phone!!!! Also no response from you guys!!!! What are we paying premiums for?? Where else can we post a complaint for assistance please?
's update24 Nov 2016, 14:05
Reviewer Update
Good afternoon Vodacom. Still no phone!!!! Also no response from you guys!!!! What are we paying premiums for?? Where else can we post a complaint for assistance please?