Upgrade issues

<p>I did an online upgrde on 30 August 2016 and was phoned the next day to confirm he upgrade, on the Wednesday I was phoned by Ram Couriers for delivery. However, do to poor communication of no reference numbers and they trying to deliver after hours I received a sms saying my parcel has been sent back to Vodacom. I then phoned a branch that was willing to help me with an upgrade but the online request needs to be cancelled. So 2 days later the consultant has not phoned me and i was said to wait 7 to 14 working days for the online request to be cancelled before I can do anything. This is unacceptable and I want this sorted within 24hours so I can get the upgrade done. I'm very dissapointed in this terrible service.</p>