Upgrade Issues

Online application for upgrade was done on the 10th March 2021. The phones were not delivered.

On the 16th in the morning I called, while speaking to a consultant the line got cut off and she never called back. I then decided to go to the store in the afternoon. They could not process my upgrade because the application was still hanging.

On the 16th I spoke to 6 people and 3 advised that they escalated my query to their Superviser to cancel the online quotation because as consultants they can't do it.

On the 17th in the morning I spoke to a consultant who gave me reference 105129 and the consultant advised that she will also escalate but the other people I spoke to has not ascalated my query.

This morning the 18th I received an email at 7h54 where support and admin were also copied and the person sending it does not know who will cancel