Upgrade issues

I try to request a early Upgrade as my current phone has battery life issues, I'm told that I can't because, I don't spend more than R1200 per month ( I'm a customer for more than 20yr's ) obviously Vodacom doesn't need continuous business, as they don't appreciate Customer loyalty.<br> <br> What I don't get is the consultant tells me they have SYSTEM PROBLEMS, which doesn't allow them to assist clients with early upgrade requests in my case by / - month - as my upgrade is due 17/05/2016...<br> This is the 1st instance I have been told by a Company, they cannot assist you because of THEIR system, which is currently being updated. So is Vodacom currently not capable of assisting ALL customer requests.<br> <br> Why wouldn't you as a Service provider want to assist a client that wants to renew their contract for a further 24 months, as in my perception this would mean more business for the company which would be profitable.<br> <br> Unless VODACOM is in such a Good position they do not require reoccurring business.<br> <br> The supposedly Manager on the floor tells me I will receive a SMS confirming details of whom to contact regarding this,email to [Email Removed] and I'm Still Waiting for your sms... Thank you