Upgrade issues

always sent mails to this emails no one responds to my mails pathetic <br> I have since logged a query since last month no one attempts to even resolve my query .<br> Keep on saying we working on it is almost a month such incompetency disgust me <br> I hate the fact that I upgraded to this provider i should have just changed to another supplier.<br> Please check how many times did I log my complain on this number *** <br> I can tell this mail will only be read after two weeks <br> I could not load or transfer airtime to my other numbers and this only started to happen after I did an upgrade someone needs to call me I am tired of calling this *** number and staying more than an hour with this consultants who can't assist me