Upgrade issues 2nd time round

I am a Vodacom customer and has been for more than 20 years. I have been trying to upgrade my account since August this year without success. After the first attempt and allowing two months to pass I decided to give it another go. This time all is in order, I have received the quote from a very helpful consultant called Victor. This is where everything went wrong. Since then my order is with the approval team and I am still awaiting the call from them to approve the order. I have followed up twice now phoning 1945. Last I spoke to Alongile a very rude and uninterested employee at the call center who informed me that if I am not happy to wait until next week for a call although the turn around time is 48hours (which we have now exceeded) I am happy to cancel my contract by calling ***. If this is the way that Vodacom would like to do business I would most certainly look at cancelling my contract. I look forward to your responce. I tried resolving this by sending a mail to the Vodacom Complaints department but can't seem to find such an email on your website.