1 reviews | Active since Dec 2015
upgrade issues
okay i missed one premium more than 6 months ago and paid it within the same month. due to this after being a customer for +/- 13 years, they will not allow the upgrade, call center is a complete waste of time as you keep on being transferred from one department to the next and then get cut of, the branch at Mall of the North promised to call me the same day and it is now 5 days later (sooooo efficient)!!! This is really disappointing and now since they cannot or should I say will not help me. I will now go to either MTN or Cell C.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
We could not reach you when we called; we will try again or get the store to make contact as we would like for them to try assist again with an upgrade; your profile has been updated, hopefully you can get the deal you required.
Regards
Moddy
Best regards,
Good day
We could not reach you when we called; we will try again or get the store to make contact as we would like for them to try assist again with an upgrade; your profile has been updated, hopefully you can get the deal you required.
Regards
Moddy
Best regards,