UPGRADE ISSUES
We did an upgrade about 4 weeks ago. The PS4 and Sony phone special. Till today we have not received our phone or the PS4 or any positive feedback. NOBODY can explain why it is taking so long or when we will receive our stuff. This is real bad service from Vodacom and then they tell us what is our problem because the PS4 is a gift. It is no gift we pay for everything. I think i will be cancelling the upgrade and the contract.
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Replies (2)
Vodacom's replyOfficial
25 Oct 2017, 14:45Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Oct 2017, 14:45
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
31 Oct 2017, 12:09Hi Maryke/Quinton
As discussed, feedback has been provided.
Have a pleasant day further!
Regards,
RJ
Best regards,
Vodacom's reply31 Oct 2017, 12:09
Official
Hi Maryke/Quinton
As discussed, feedback has been provided.
Have a pleasant day further!
Regards,
RJ
Best regards,