Upgrade Issues

<p>I have been a loyal Vodacom customer since 2011 when I got my first contract. 18 months ago I got a new contract - and was told that because I don't have much of a credit record I would need to pay in an amount of R1600.00 to get the phone I wanted - and then I would pay R349.00 a month (which was great). Finally the 2nd of December 2016 came, and I was due for an upgrade. </p> <p> </p> <p>Around the 5th - I went to Vodacom in Eastgate, waited 2,5 hours to be helped by a lady who couldnt be bothered to assist. I told her that I can pay a bit more a month - for a better contract and a nicer phone. </p> <p> </p> <p>I was told I would have to apply for finance, or I'd have to pay between R2500.00 (for a phone I didnt want) to R7500.00 for the phone I actually wanted. </p> <p> </p> <p>Once I settled on the phone I didnt want- she left for a bit and told me she didnt have any in stock. </p> <p> </p> <p>I then went to Vodacom in Greenstone - and was told the same thing, I needed to apply for finance - which I asked the lady to please do. She told me she would keep the phone aside for me, and the finance department should get back to me within 2 days. This was 2 weeks ago. </p> <p> </p> <p>I havent heard back, and when trying to call, I keep getting told that they are busy with customers and will get back to me. </p> <p> </p> <p>I called the customer care line on Monday, and was told that the application hadn't even been sent. </p> <p> </p> <p>All I am asking for is to pay an additional R140.00 a month - to get the phone I actually want - but this is just too much trouble. </p> <p> </p> <p>When did Vodacom become so unhelpful? I will have no choice but to cancel my contract and move somewhere else - where I actually get a response. </p>