Upgrade issues 1 month and counting

Item: Vodacom
Rating: 1
Author: Michael S

I am here out of desperation. 148mins and 13 emails starting the 14of September and still no upgrade. Deal match and excuse after excuse. Spoke to ignitiongroup line manager who just has excuse after excuse. I have pleaded with him to help both my wife and I finalise our deals or cancel our contracts. 16 phone calls!!!! Please can someone assist as this gentleman is clearly not doing his work. I threatened him 2 weeks ago to say i will go to hallo peter because clearly clients who are respectful and and considerate do not get helped. Please assist immediately or convert both my wife and I to prepaid so we can port and move on!!!! 20 years each with Vodacom... This has really been such a waste of time.

Helpful (0)

Replies (4)

Vodacom's replyOfficial

12 Oct 2023, 07:52

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply12 Oct 2023, 07:52

Official

Best regards,

Michael S's updateReviewer Update

12 Oct 2023, 13:18

Hi Vodacom HalloPeter team. Please can you call me back? The called dropped yet no call was returned???

Michael S's update12 Oct 2023, 13:18

Reviewer Update

Hi Vodacom HalloPeter team. Please can you call me back? The called dropped yet no call was returned???

Vodacom's replyOfficial

16 Oct 2023, 10:21

Good day Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team

Best regards,

Vodacom's reply16 Oct 2023, 10:21

Official

Best regards,

Vodacom's replyOfficial

23 Oct 2023, 08:42

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team

Best regards,

Vodacom's reply23 Oct 2023, 08:42

Official

Best regards,