Upgrade issue still not resolved after almost 3 months

I've been struggling with an upgrade for almost 3 months now. It was a sim-only upgrade, but for some reason the system registered a package to be delivered. Despite numerous calls to the call center, and emails to the vadmin coactivate it still hasn't been sorted out. The request seems to be bouncing around between departments, with people trying to get the package back from the couriers, and no one seeming to understand that there wasn't a package to begin with. My repeated requests for escalation are being ignored, and the tickets have been closed as resolved twice. This is really terrible service, and I am on the verge of just cancelwmy contract and moving to another provider.