Upgrade Issue and Cancellation Issue

<p>I have a serious issue that need some immediate attention.</p> <p>I need to know, why is it so difficult for Vodacom to answer a call, as one have to wait more than 20min on the line to get in touch with an agent</p> <p>I am with Vodacom for 4 years and never had so much issues and difficulty getting help.</p> <p> I am struggling to get in touch with Vodacom on so many levels, I recently upgraded and cancelled one of my contracts</p> <p>I was expecting the new upgraded contract to kick in on the 1st November 2016.</p> <p>I check the balance the morning of the 1st and no Data had been allocated to my number</p> <p>I then called the ********** Number and was advised by a very helpful Agent will not mention the name that the Upgrade Contract was cancelled 3 days later, after I upgraded, and that the One I cancelled are still on Contract.</p> <p>As the cancelled contract number was still active but was cancelled on the 27th October 2016 already. And yet the allocation still continue and now I am being held accountable for that money as I cancelled the contract and yet they completely cancelled the wrong contract.</p> <p>I was advised by the agent that I need to Call ********** again to cancel the contract and go to a branch to reinstate my contract that was accidently cancelled.</p> <p>I called and a very rude agent answered the call and asked all the security question whereby I gave him all the answers to it and some that he would still ask me as I know the procedure by now, he insisted that I provide him with the account number and I advised him that I don’t have it on hand as I don’t have access to my emails as I am getting the statements via email and that I am waiting on my data from Vodacom to access my emails and cannot as I don’t have data and that is the reason for my call to find out what happen to the data, I asked to speak to a senior member, he put me on hold and never answered the call and I cut it after 40min,</p> <p> </p> <p>I called back a bit later and got through to a call center agent that understood my frustration and she managed to cancelled the contract, the one I initially wanted to cancel and called in to cancel and advised that I will received a sms, which till date I never received and advised her and she advised that the system might be delayed.</p> <p>She advised regarding the contract that was accidently cancelled that I need to visit , branch to have the contract reinstated, I refused and advised that this was not my fault why should I go and visits a branch, she the politely asked the number in question and then, she looked it up on the screen and advised that the account is not cancelled and that the agent did something wrong and she could not understand why he could not pick it up, she than put me on hold , and later said that the account is active again and that she can do the upgrade again, I than supp**** all the details and she advised that the plan will only start on the1st December 2016, I advised that I upgraded on the 27th October 2016 to have the new plan kick in on the 1st November 2016 and not 1st December 2017 and I would like to have data please, she placed the call again on hold and then she advised that her manager is not in and that they will have a look at the profile in the morning and will call me back at 10:30</p> <p> </p> <p>2nd November 2017</p> <p>08:35 the agent called again and advised that she will need to log a service request for the allocation of the data and that will take 24 hours for Vodacom to resolve it.</p> <p>Questions</p> <p>1. So when will I get my data?</p> <p>2. Will my billing be sorted out?</p> <p>3. Are the other contract really cancelled</p> <p>4. And who will be held accountable for the UN cancelled contract and the plan that continued in the new month?</p> <p>5. Will Vodacom compensate me for the delay of the plan that did not kicking in on the 1st November 2016</p> <p>6. And will my data only be for 60 days besides the 2 days of data loss.</p>