Upgrade Issue and Bad Service

I have been writing and phoning Vodacom for the upgrade that was done in February 2023 I have lost of the trust in them as Valued Customer. I have logged so many tickets still the issue is not resolved.

I have asked the team online to listen to the conversation when this upgrade was done nothing happened instead I am push from pillow to post and to date my issue is not resolved

I am always told to wait for 48 hrs and I do not know when is Vodacom 48 hrs Please reinstate my husband data that he normally received before the upgrade ultimately they need to collect the phone and put me back to my package

Can this be treated as urgent as I have waited long for issue to be resolved My number ***