NM
Nithia M
1 reviews | Active since Jan 2012
01 Jun 2020, 14:20
Upgrade issue again!!!!
I upgraded my contract in 2018 - so its been over 24 months - now when i want to upgrade again online - there's a problem - i've been through this whole process at the beginning of the year when i raised the issue as my upgrade date showed 2022 - now its the same issue again - i didn't upgrade in March when i was supposed too but now i want to upgrade but its still an issue - i was contacted and told that it was a mistake on their side but it hasn't been resolved - come on Vodacom get your act together and sort out the issue -
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Vodacom's replyOfficial
01 Jun 2020, 15:37Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Jun 2020, 15:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NM
Nithia M's updateReviewer Update
05 Jun 2020, 11:56I was told someone will call me to do the upgrade - i'm still waiting - its either they have too much business or they just don't give a damn - useless !!!
NM
Nithia M's update05 Jun 2020, 11:56
Reviewer Update
I was told someone will call me to do the upgrade - i'm still waiting - its either they have too much business or they just don't give a damn - useless !!!