upgrade issue

<p> I upgraded on the 6th and have been calling countless times being sent back and forth. I was told to by a new sim and send pop. i did all that and still the problem was not solved </p> <p> </p> <p>I callled today and was assisted by Mara who took time to listen and assisted and also advised that the whole long procedure was unnecesary</p> <p> </p> <p>Thank you Mara</p> <p> </p> <p>Vodacom please ensure in future clients are assisted accordingly and accurately had it not been for Mara my problem would still be pending</p>