Upgrade Issue

Hi ,

I am writing this as proof that when I dial *** and check my balance owed the amount is R0 and I made the payment so I may upgrade my contract to a instore deal that is expiring today for a Galaxy Z FLIP 512GB Phone with Galaxy watch 6 classic e sim and a instore R1250 gift voucher for R579 and I just had to trade in my Galaxy S10+

The deal Includes R260 pre paid airtime monthly.

I was unable to upgrade the deal today despite my account being cleared but just not reflecting on the in store system.

The store is still open at the time of me writing this email hence Vodacom is liable to give me this deal despite the offer ending due to a system error on their end.

I hope to hear feedback from you confirming I will be allowed to receive this deal.

Kind Regards Ismail Soomar