Upgrade is an hassle

I have upgraded online but because it took to long i have cancelled it. Now that i want to upgrade online it is an big hassle for me. When you check the upgrade status it say you can upgrade, when using the internet when selecting an deal that you want it say that you need to check if you can upgrade. once you do it the only give 2 phones over priced and when clicking on the other dealer . You need to do the process from the beginning. When phoning then they say i'm not due for an upgrade and only end of July. So your system sucks. i don't have the time to go into the shop to do the upgrade. the internet is suppose to be easier and hassle free. Please fix you web issue that i can do my upgrade cause my phone that i have doesn't want to work nicely and using it daily for work purposes.