Upgrade is a nightmare

<p>I have been struggling for a week to upgrade my contract. Everytime I phone to follow up, I need to give all my particulars from the beginning again.</p> <p>I just want an upgrade! Apparently my current standing does not qualify me for an iPhone6 (not even the most updated one!!) and they need to get authorisation. Still waiting.</p> <p>Reference: 1- ********** 7553</p> <p>I spoke to Thabo in Direct Upgrades Department, but now all of a sudden, his colleagues don't know who he is.</p> <p>I am really considering closing this account if this is the service.</p>