1 reviews | Active since Sept 2014
upgrade iphone 6
i upgrade 13/12/2017 - never received the phone - i keep phoning everyone keep giving me the same story about people that was on holiday and never release the phone. i phoned again 27/12/2017 to cancel the upgrade. they told me they cant because all the supervisors is on leave??? i phoned again 2/1/2018 still the same story only that im billed now. the 01/01/2018 i received my new contract airtime and NO PHONE !!! and on my account it show i must pay R426.40 PLEASE JUST CANCEL THIS UPGRADE AND FIX MY ACCOUNT
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
We regret taking note of your experience and thank you for bringing it to our attention.
A request has been sent to the Online upgrade team for review and feedback. We will follow up to ensure that you are contacted and assisted.
We once again apologise for any inconvenience cased.
Kind regards
Moddy
Best regards,
Good day
We regret taking note of your experience and thank you for bringing it to our attention.
A request has been sent to the Online upgrade team for review and feedback. We will follow up to ensure that you are contacted and assisted.
We once again apologise for any inconvenience cased.
Kind regards
Moddy
Best regards,