Upgrade & Insurance Instant/Aftersale Service Zero

Upgrading two of my devices online was easy. Ensuring that my plans were downgraded as requested and my account updated has taken 2 weeks! I have been bounced from pillar to post with no resolution despite the matter supposedly being \escalated"to management / supervisor level. This process is costing me money. <br> <br> Should my queries not be resolved withing the next 48 hours"