Upgrade incorrect line, and failure to cancel incorrect upgrade - Ref. ***

<p>On 22 June 2017 I did an online upgrade on the one of my lines which was due for upgrade. </p> <p>Apparently there was a system fault on Vodacom (according to the customer consultant), and it caused that the incorrect line was upgraded. I called Vodacom on 11 July 2017 to query this, and the consultant said that Vodacom has to cancel the upgrade and the handset needed to be returned. Unfortunately I did not take the consultant's name, and when I queried this on 20 July 2017, Megan told me that no cancellation request was submitted on the Vodacom system. Megan assisted by registering an upgrade cancellation with reference number 1- ********** ********** , and RAM Couriers collected the handset on 24 July 2017. However, still no cancellation has been done on the system, since the incorrect line that was upgraded still shows the incorrect upgrade date of 14 Sep 2019. I tried to call Vodacom numerous times to query this, but get cut off every time.</p> <p>I have also tried to get Vodacom to call me back numerous times by sending my contact information on the website on the "Call me back, I have an upgrade enquiry" service, however, ther has been no response.</p> <p> </p> <p> </p>