JM
Janet M

1 reviews | Active since Jul 2018

10 Jul 2018, 12:28

Upgrade - Incorrect Billing & False package information

Dear All

I was phoned by Vodacom Call Centre to do my upgrade over the phone, which at that time was the most convenient because we do not always have time to go shopping. The call Centre Lady as always confirmed that the call are being recorded and confirms my detail. She then Said I can upgrade no the Same open line package Smart M , included in this packages for only R254 for everything (in Her words and I confirmed it maybe x5) , everything includes - Free Vodacom Tablet , 120minutes talk time, 300sms , 300MB Data and an additional 1 GB because of the promotion they are running. Well firstly the Vodacom contract plan amount is definitely not R254 not even if I exclude 15% VAT. 2nd I'm being billed R64.79 for June & July 2018(129.58)e 1GB MI Recurring Data Bundle - Contract, which I have NEVER signed on for and as the recording with the lady would proof I mentioned I DONT want any insurance or any thing else but what she have promised the : Free Vodacom Tablet , 120minutes talk time, 300sms , 300MB Data and an additional 1 GB because of the promotion they are running. I would like to challenge you and listen to the recording because this is unacceptable and I want it refunded by the end of July. Vodacom are very quick to sell something that seems to be good but the after service are very poor to explain and help their loyal customers for years.

0
Replies (2)
Vodacom
Vodacom's reply10 Jul 2018, 13:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

JM
Janet M's update18 Jul 2018, 09:26
Reviewer Update
Good Morning Vodacom After my discussion with Dan who was very caring and assuring , I have still not receive any call back about my recording with The Sales lady where I was offered FREE 1GB data on top of my 300mg on my 24month contract and it does not show on my account as is only the 300mg. I went into my account today and thank you for refunding the above 1GB MI Recurring Data Bundle - Contract, but again now one came back to me telling me its been cancelled indefinitely. PLEASE I NEED ANSWERS ABOUT ALL ABOVE for future or I will cancel because of this false & poor service and while on this subject if I want to cancel what would be the procedures to do so. Kind Regards