Upgrade in waiting

<p>My upgrade was due last year November. After being shifted from branch to branch and telephone help assistant to assistant, I am still sitting with no upgrade. System errors and a diabolical lack of assistance have led an avid Vodacom supporter to this point of frustration ! My emails back as a weak attempt at service basically have said sorry we can't help you. It's ridiculous and Vodacom is still able to take my money monthly. How convenient that's the only part they follow through on. I'm incredibly unhappy and when I requested a close of my contract (which has already expired anyway) I was told by the branch that they do not offer that service? How is that legal?! If they can open accounts they should be honorable enough to close them and if they can take your money for a contract they should be honorable enough to do the upgrade when it is due.</p> <p>Extreme disappointment all round.</p>