Upgrade - impossible due to shocking customer service

WORST CUSTOMER SERVICE EVER!

Inefficient and possible the worst service I have ever experienced from: Shaelene Maniram. Totally inept and incapable of arranging an upgrade, and then when delivery could not take place for over 2 weeks (because instead of marking it as a business account, she marked the business name as a person i.e. there is no such person), she still couldn't do the cancellation on the system so therefore the system reflected that I had taken my upgrade when in fact in never happened! She passed the buck at every point and chose to blame RAM couriers. My contract is with VODACOM and not RAM! After 3 weeks I'm still unable to go into Vodacom and do the upgrade. She should be fired.