EM
Erika M
1 reviews | Active since Jan 2017
17 Dec 2021, 05:42
UPGRADE I NEVER SIGN!!!
I received a private message from Vodacom, please do hand me over yo your Legal Department. I did NOT please read in SLOW, I, Erika, did, not, accept, your, offer, for R125 airime, nor did I accept the offer for R1000 gift voucher, YOU can't buy me. I wil NOT buy for this so-called UPGRADE, on 29 September 2021However I received the Quotstion, AFTER I try so HARD to end the contract U had for 25+ years.
The Quotation was and still is not signed by myself. Nor did I telephonically accept the offer. VODACOM EVEN LOADED THE QUOTATION WITH INSURANCE, I never use your Insurance, as I had my own!!!
Furthermore, the debit order on my old bank account was return, I had to pay the penalty fee, but since June, the account is being closed. Therefore payments was cash, for the last few months.
I repeat, I will not pay this "outstanding balance" for UPGRADAE, I did NOT accept this offer. Nor the penalty fee, as I notify you in June that my bank account is being closed. I will use all this mail, to proof that I am victimize by Vodacom.
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Replies (4)0
Replies (4)EM
Erika M's updateReviewer Update
17 Dec 2021, 07:17I received your LETTER that I owe you, but this is the amount for the UPGRADE, for ONLY airtime, which I did not accept.
Still the wrong address
MOOLMAN
PO BOX 58062
KARENPARK
AKASIA
GAUTENG
0118
This is PO Box is no longer in use, since Aug 2013. What happen to PROOF OF ADDRESS, with all the UPGRADES after 2013?
Overdue Account
We note that despite various requests from us, neither response nor payment has been received in respect of your arrear
Vodacom (PTY) LTD account.
Ignoring debts which require payment will not make them go away!
The amount currently outstanding is R 339.75. Payment of this amount is now CRUCIAL!
QUOTATION - was not accepted by myself NOR did I sign for it, or via phone call. - THEREFORE THIS AMOUNT OUTSTANDING is a human error on VODACOM side.
I am a very UNHAPPY Vodacom client since my last upgrade via Wonderpark, the lady place me on a wrong contract, which I cannot afford - after several attempts to PLEASE but me back on my contract I use to have, you just keep me on a contract which I can not afford.
I had several REVIEWS on Hello Peter - I send mails, which I will keep as proof (if this ended up in court) in June 2021 - I send a mail to your cancellation department - 60 days NOTICE & July 30 days NOTICE
MAILS WAS SEND FROM MY GMAIL ACCOUNT!!
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Dear Customer Services,
Concerning Mobile Phone number: ***
Customer number: I***/5
I would like to formally cancel my long-term commitment with (VODACOM) on the current monthly contract, and am hereby giving my (60) day notice. I would however like to port my telephone number over to a Pay As You go tariff with (VODACOM.) and would like to know how best to proceed. I await your positive response and advice as soon as possible.
Sincerely, (EE MOOLMAN)NO RESPONSE FROM VODACOM (very bad to say it loud) FinFix, Legal Department was included in this 60 days notice._____________________________________________________________________________________________________________________________________________________________________________
Dear Customer Services,
Concerning Mobile Phone number: ***
Customer number: I***/5
I would like to formally cancel my long-term commitment with (VODACOM) on the current monthly contract, and am hereby giving my (30) day notice. I would however like to port my telephone number over to a Pay As You go tariff with (VODACOM.) and would like to know how best to proceed. I await your positive response and advice as soon as possible.
Sincerely, (EE MOOLMAN)RESPONSE WAS THAT MY CONTRACT ENDED 28 September 2021 - Busiswe (respond to my mail)FinFix, Legal Department was included in this 30 days notice. _____________________________________________________________________________________________________________________________________________________________________________
June mail that I send after I close my First National Bank account
Dear Customer Services, 23 June 2021
Concerning Mobile number: ***
I hereby like to inform you, that I close my bank account this morning, and therefore no debit orders will go through, however I make cash payments for the remaining months of my contract.
I also noticed on my statement that VODACOM never change my address, THE address on my statement is no longer in use, since August 2013.
"With ever UPGRADE after 2013, I had proof of address, ID, divorce letter, bank statements, did it all end up in the dustbin!"
Erika E MoolmanNo response from Vodacom - bad customer service - please do read my HELLO PETER REVIEWS on this bad attitude from you customer services. FinFix, Legal Department was included in this mail - I am under debt review, and close my bank account as the instruct me to do!! ____________________________________________________________________________________________________________________________________________________________________________
30 September 2021
Thank you for the Quotation, BUT, I decided not to take the offer, not willing to do an upgrade, for only airtime, and NO NEW CELLPHONE, please do keep the R1000 gift voucher, you offer me as a gift. You can't buy customers that are unhappy for more than 18 months! Reason for me not to sign this Quotation. I send it back unsigned.
Also did I notice on the Quotation that you added insurance, I do not need your insurance, as I had my own thank you.
I DO NOT ACCEPT THIS OFFER. I AM DONE WITH VODACOM. I will make the last payments cash - at Vodacom Wonderpark.FinFix, Legal Department was also include in this mail! They can also provide the unsigned Quotation. I can't upgrade while I am under debt review!
___________________________________________________________________________________________________________________________________________________________________________
I loaded my cell phone with R50 airtime in October and I use my wifi data - I did not use any of your airtime or data, via contract, as the contract ended September 2021Again I loaded my cell with R50 airtime in November - do you need the bank statement(s) to proof that I buy from my app the R50 airtime?
I OWE YOU NOTHING!!
Still the wrong address
MOOLMAN
PO BOX 58062
KARENPARK
AKASIA
GAUTENG
0118
This is PO Box is no longer in use, since Aug 2013. What happen to PROOF OF ADDRESS, with all the UPGRADES after 2013?
Overdue Account
We note that despite various requests from us, neither response nor payment has been received in respect of your arrear
Vodacom (PTY) LTD account.
Ignoring debts which require payment will not make them go away!
The amount currently outstanding is R 339.75. Payment of this amount is now CRUCIAL!
QUOTATION - was not accepted by myself NOR did I sign for it, or via phone call. - THEREFORE THIS AMOUNT OUTSTANDING is a human error on VODACOM side.
I am a very UNHAPPY Vodacom client since my last upgrade via Wonderpark, the lady place me on a wrong contract, which I cannot afford - after several attempts to PLEASE but me back on my contract I use to have, you just keep me on a contract which I can not afford.
I had several REVIEWS on Hello Peter - I send mails, which I will keep as proof (if this ended up in court) in June 2021 - I send a mail to your cancellation department - 60 days NOTICE & July 30 days NOTICE
MAILS WAS SEND FROM MY GMAIL ACCOUNT!!
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Dear Customer Services,
Concerning Mobile Phone number: ***
Customer number: I***/5
I would like to formally cancel my long-term commitment with (VODACOM) on the current monthly contract, and am hereby giving my (60) day notice. I would however like to port my telephone number over to a Pay As You go tariff with (VODACOM.) and would like to know how best to proceed. I await your positive response and advice as soon as possible.
Sincerely, (EE MOOLMAN)NO RESPONSE FROM VODACOM (very bad to say it loud) FinFix, Legal Department was included in this 60 days notice._____________________________________________________________________________________________________________________________________________________________________________
Dear Customer Services,
Concerning Mobile Phone number: ***
Customer number: I***/5
I would like to formally cancel my long-term commitment with (VODACOM) on the current monthly contract, and am hereby giving my (30) day notice. I would however like to port my telephone number over to a Pay As You go tariff with (VODACOM.) and would like to know how best to proceed. I await your positive response and advice as soon as possible.
Sincerely, (EE MOOLMAN)RESPONSE WAS THAT MY CONTRACT ENDED 28 September 2021 - Busiswe (respond to my mail)FinFix, Legal Department was included in this 30 days notice. _____________________________________________________________________________________________________________________________________________________________________________
June mail that I send after I close my First National Bank account
Dear Customer Services, 23 June 2021
Concerning Mobile number: ***
I hereby like to inform you, that I close my bank account this morning, and therefore no debit orders will go through, however I make cash payments for the remaining months of my contract.
I also noticed on my statement that VODACOM never change my address, THE address on my statement is no longer in use, since August 2013.
"With ever UPGRADE after 2013, I had proof of address, ID, divorce letter, bank statements, did it all end up in the dustbin!"
Erika E MoolmanNo response from Vodacom - bad customer service - please do read my HELLO PETER REVIEWS on this bad attitude from you customer services. FinFix, Legal Department was included in this mail - I am under debt review, and close my bank account as the instruct me to do!! ____________________________________________________________________________________________________________________________________________________________________________
30 September 2021
Thank you for the Quotation, BUT, I decided not to take the offer, not willing to do an upgrade, for only airtime, and NO NEW CELLPHONE, please do keep the R1000 gift voucher, you offer me as a gift. You can't buy customers that are unhappy for more than 18 months! Reason for me not to sign this Quotation. I send it back unsigned.
Also did I notice on the Quotation that you added insurance, I do not need your insurance, as I had my own thank you.
I DO NOT ACCEPT THIS OFFER. I AM DONE WITH VODACOM. I will make the last payments cash - at Vodacom Wonderpark.FinFix, Legal Department was also include in this mail! They can also provide the unsigned Quotation. I can't upgrade while I am under debt review!
___________________________________________________________________________________________________________________________________________________________________________
I loaded my cell phone with R50 airtime in October and I use my wifi data - I did not use any of your airtime or data, via contract, as the contract ended September 2021Again I loaded my cell with R50 airtime in November - do you need the bank statement(s) to proof that I buy from my app the R50 airtime?
I OWE YOU NOTHING!!
EM
Erika M's update17 Dec 2021, 07:17
Reviewer Update
I received your LETTER that I owe you, but this is the amount for the UPGRADE, for ONLY airtime, which I did not accept.
Still the wrong address
MOOLMAN
PO BOX 58062
KARENPARK
AKASIA
GAUTENG
0118
This is PO Box is no longer in use, since Aug 2013. What happen to PROOF OF ADDRESS, with all the UPGRADES after 2013?
Overdue Account
We note that despite various requests from us, neither response nor payment has been received in respect of your arrear
Vodacom (PTY) LTD account.
Ignoring debts which require payment will not make them go away!
The amount currently outstanding is R 339.75. Payment of this amount is now CRUCIAL!
QUOTATION - was not accepted by myself NOR did I sign for it, or via phone call. - THEREFORE THIS AMOUNT OUTSTANDING is a human error on VODACOM side.
I am a very UNHAPPY Vodacom client since my last upgrade via Wonderpark, the lady place me on a wrong contract, which I cannot afford - after several attempts to PLEASE but me back on my contract I use to have, you just keep me on a contract which I can not afford.
I had several REVIEWS on Hello Peter - I send mails, which I will keep as proof (if this ended up in court) in June 2021 - I send a mail to your cancellation department - 60 days NOTICE & July 30 days NOTICE
MAILS WAS SEND FROM MY GMAIL ACCOUNT!!
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Dear Customer Services,
Concerning Mobile Phone number: ***
Customer number: I***/5
I would like to formally cancel my long-term commitment with (VODACOM) on the current monthly contract, and am hereby giving my (60) day notice. I would however like to port my telephone number over to a Pay As You go tariff with (VODACOM.) and would like to know how best to proceed. I await your positive response and advice as soon as possible.
Sincerely, (EE MOOLMAN)NO RESPONSE FROM VODACOM (very bad to say it loud) FinFix, Legal Department was included in this 60 days notice._____________________________________________________________________________________________________________________________________________________________________________
Dear Customer Services,
Concerning Mobile Phone number: ***
Customer number: I***/5
I would like to formally cancel my long-term commitment with (VODACOM) on the current monthly contract, and am hereby giving my (30) day notice. I would however like to port my telephone number over to a Pay As You go tariff with (VODACOM.) and would like to know how best to proceed. I await your positive response and advice as soon as possible.
Sincerely, (EE MOOLMAN)RESPONSE WAS THAT MY CONTRACT ENDED 28 September 2021 - Busiswe (respond to my mail)FinFix, Legal Department was included in this 30 days notice. _____________________________________________________________________________________________________________________________________________________________________________
June mail that I send after I close my First National Bank account
Dear Customer Services, 23 June 2021
Concerning Mobile number: ***
I hereby like to inform you, that I close my bank account this morning, and therefore no debit orders will go through, however I make cash payments for the remaining months of my contract.
I also noticed on my statement that VODACOM never change my address, THE address on my statement is no longer in use, since August 2013.
"With ever UPGRADE after 2013, I had proof of address, ID, divorce letter, bank statements, did it all end up in the dustbin!"
Erika E MoolmanNo response from Vodacom - bad customer service - please do read my HELLO PETER REVIEWS on this bad attitude from you customer services. FinFix, Legal Department was included in this mail - I am under debt review, and close my bank account as the instruct me to do!! ____________________________________________________________________________________________________________________________________________________________________________
30 September 2021
Thank you for the Quotation, BUT, I decided not to take the offer, not willing to do an upgrade, for only airtime, and NO NEW CELLPHONE, please do keep the R1000 gift voucher, you offer me as a gift. You can't buy customers that are unhappy for more than 18 months! Reason for me not to sign this Quotation. I send it back unsigned.
Also did I notice on the Quotation that you added insurance, I do not need your insurance, as I had my own thank you.
I DO NOT ACCEPT THIS OFFER. I AM DONE WITH VODACOM. I will make the last payments cash - at Vodacom Wonderpark.FinFix, Legal Department was also include in this mail! They can also provide the unsigned Quotation. I can't upgrade while I am under debt review!
___________________________________________________________________________________________________________________________________________________________________________
I loaded my cell phone with R50 airtime in October and I use my wifi data - I did not use any of your airtime or data, via contract, as the contract ended September 2021Again I loaded my cell with R50 airtime in November - do you need the bank statement(s) to proof that I buy from my app the R50 airtime?
I OWE YOU NOTHING!!
Still the wrong address
MOOLMAN
PO BOX 58062
KARENPARK
AKASIA
GAUTENG
0118
This is PO Box is no longer in use, since Aug 2013. What happen to PROOF OF ADDRESS, with all the UPGRADES after 2013?
Overdue Account
We note that despite various requests from us, neither response nor payment has been received in respect of your arrear
Vodacom (PTY) LTD account.
Ignoring debts which require payment will not make them go away!
The amount currently outstanding is R 339.75. Payment of this amount is now CRUCIAL!
QUOTATION - was not accepted by myself NOR did I sign for it, or via phone call. - THEREFORE THIS AMOUNT OUTSTANDING is a human error on VODACOM side.
I am a very UNHAPPY Vodacom client since my last upgrade via Wonderpark, the lady place me on a wrong contract, which I cannot afford - after several attempts to PLEASE but me back on my contract I use to have, you just keep me on a contract which I can not afford.
I had several REVIEWS on Hello Peter - I send mails, which I will keep as proof (if this ended up in court) in June 2021 - I send a mail to your cancellation department - 60 days NOTICE & July 30 days NOTICE
MAILS WAS SEND FROM MY GMAIL ACCOUNT!!
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Dear Customer Services,
Concerning Mobile Phone number: ***
Customer number: I***/5
I would like to formally cancel my long-term commitment with (VODACOM) on the current monthly contract, and am hereby giving my (60) day notice. I would however like to port my telephone number over to a Pay As You go tariff with (VODACOM.) and would like to know how best to proceed. I await your positive response and advice as soon as possible.
Sincerely, (EE MOOLMAN)NO RESPONSE FROM VODACOM (very bad to say it loud) FinFix, Legal Department was included in this 60 days notice._____________________________________________________________________________________________________________________________________________________________________________
Dear Customer Services,
Concerning Mobile Phone number: ***
Customer number: I***/5
I would like to formally cancel my long-term commitment with (VODACOM) on the current monthly contract, and am hereby giving my (30) day notice. I would however like to port my telephone number over to a Pay As You go tariff with (VODACOM.) and would like to know how best to proceed. I await your positive response and advice as soon as possible.
Sincerely, (EE MOOLMAN)RESPONSE WAS THAT MY CONTRACT ENDED 28 September 2021 - Busiswe (respond to my mail)FinFix, Legal Department was included in this 30 days notice. _____________________________________________________________________________________________________________________________________________________________________________
June mail that I send after I close my First National Bank account
Dear Customer Services, 23 June 2021
Concerning Mobile number: ***
I hereby like to inform you, that I close my bank account this morning, and therefore no debit orders will go through, however I make cash payments for the remaining months of my contract.
I also noticed on my statement that VODACOM never change my address, THE address on my statement is no longer in use, since August 2013.
"With ever UPGRADE after 2013, I had proof of address, ID, divorce letter, bank statements, did it all end up in the dustbin!"
Erika E MoolmanNo response from Vodacom - bad customer service - please do read my HELLO PETER REVIEWS on this bad attitude from you customer services. FinFix, Legal Department was included in this mail - I am under debt review, and close my bank account as the instruct me to do!! ____________________________________________________________________________________________________________________________________________________________________________
30 September 2021
Thank you for the Quotation, BUT, I decided not to take the offer, not willing to do an upgrade, for only airtime, and NO NEW CELLPHONE, please do keep the R1000 gift voucher, you offer me as a gift. You can't buy customers that are unhappy for more than 18 months! Reason for me not to sign this Quotation. I send it back unsigned.
Also did I notice on the Quotation that you added insurance, I do not need your insurance, as I had my own thank you.
I DO NOT ACCEPT THIS OFFER. I AM DONE WITH VODACOM. I will make the last payments cash - at Vodacom Wonderpark.FinFix, Legal Department was also include in this mail! They can also provide the unsigned Quotation. I can't upgrade while I am under debt review!
___________________________________________________________________________________________________________________________________________________________________________
I loaded my cell phone with R50 airtime in October and I use my wifi data - I did not use any of your airtime or data, via contract, as the contract ended September 2021Again I loaded my cell with R50 airtime in November - do you need the bank statement(s) to proof that I buy from my app the R50 airtime?
I OWE YOU NOTHING!!
Vodacom's replyOfficial
17 Dec 2021, 07:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Dec 2021, 07:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
EM
Erika M's updateReviewer Update
18 Dec 2021, 06:26Your records indicatw what? Remains the same??? I owe yoy nothing!!!
You and your so called Legal Department can take me to court, I had all my mails, documents ready.
Ask the Indier gentleman who phone, me had a meeting with your Legal Department.
I had proof that I did not accept this offer.
I owe you nothing. SEE YOU IN COURT.
SO MANY UNHAPPY CLIENTS, LET ME KNOW WHEN THE COURT DATE IS.
You and your so called Legal Department can take me to court, I had all my mails, documents ready.
Ask the Indier gentleman who phone, me had a meeting with your Legal Department.
I had proof that I did not accept this offer.
I owe you nothing. SEE YOU IN COURT.
SO MANY UNHAPPY CLIENTS, LET ME KNOW WHEN THE COURT DATE IS.
EM
Erika M's update18 Dec 2021, 06:26
Reviewer Update
Your records indicatw what? Remains the same??? I owe yoy nothing!!!
You and your so called Legal Department can take me to court, I had all my mails, documents ready.
Ask the Indier gentleman who phone, me had a meeting with your Legal Department.
I had proof that I did not accept this offer.
I owe you nothing. SEE YOU IN COURT.
SO MANY UNHAPPY CLIENTS, LET ME KNOW WHEN THE COURT DATE IS.
You and your so called Legal Department can take me to court, I had all my mails, documents ready.
Ask the Indier gentleman who phone, me had a meeting with your Legal Department.
I had proof that I did not accept this offer.
I owe you nothing. SEE YOU IN COURT.
SO MANY UNHAPPY CLIENTS, LET ME KNOW WHEN THE COURT DATE IS.
EM
Erika M's updateReviewer Update
18 Dec 2021, 06:52If you had a signed document, while I had unsigned document it is *****. I work from home had no access to printer to print, sign, scan and send back any documents, and by the way, for the record, when I do sign documents it is only my my initials. I NEVER SIGN FULL MY NAME & SURNAME. ASK THE INDIER GENTLEMAN TO SEND ME A MAIL, AND I WILL FORWARD THE MAIL TO HIM, WHERE I SAID I DO NOT ACCEPT THIS OFFER. I WILL SIGN A DOCUMENT, SCAN AND MAIL IT TO HIM AND THE TEAM OF HELLO PETER, SO YOU CAN SEE IF MY SIGNATURE IS ON THE QUOTATION or not, id not, someone in Vodacom sign it. I did not sign or accept this f£€^ offer.
EM
Erika M's update18 Dec 2021, 06:52
Reviewer Update
If you had a signed document, while I had unsigned document it is *****. I work from home had no access to printer to print, sign, scan and send back any documents, and by the way, for the record, when I do sign documents it is only my my initials. I NEVER SIGN FULL MY NAME & SURNAME. ASK THE INDIER GENTLEMAN TO SEND ME A MAIL, AND I WILL FORWARD THE MAIL TO HIM, WHERE I SAID I DO NOT ACCEPT THIS OFFER. I WILL SIGN A DOCUMENT, SCAN AND MAIL IT TO HIM AND THE TEAM OF HELLO PETER, SO YOU CAN SEE IF MY SIGNATURE IS ON THE QUOTATION or not, id not, someone in Vodacom sign it. I did not sign or accept this f£€^ offer.