Hellopeter
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1 reviews | Active since Dec 2016

04 Oct 2022, 15:12

Upgrade horror, September 2022

I upgraded a month ago and I picked an online deal, this deal was available to upgrade to and I chose the deal i liked, a very friendly and helpful consultant helped me to upgrade, and said the one device is out of stock as soon as it is in stock it will be delivered.

from there on it all went down hill. Here i am a month later still waiting g=for my upgrade. every-time i call another consultant has another excuse.

Either the device is out of stock and they wont get any in, or the device wont be available and i will have to cancel my upgrade and take a newer one, which will coast me R500+ more a month. The latest excuse is he other device of the two in the package deal in now out of stock i need to change the colour to one that is in stock, then all of the sudden i cant change the colour as the special is no longer available.. i kid you not, it has been a month of waiting and if i dont call and hear all the excuses and different stories, there is absolutely no communication from Vodacom. i keep getting different answers to the same question

the deal i took was the iPhone 13 and I-watch series 3 38mm and now i am told only the newest watch is available which is not relevant BECAUSE IT IS NOT PART OF MY UPGRADE DEAL, i wouldn't of mind to get the one available with the [hone for the sam e price as they now claim they dont have stock, and another claim they will get stock, another claim they will not be getting stock for this one again, and another claim there was stock and it is out..

come on Vodacom it is 2022 communication is key.

0
Replies (2)
Vodacom
Vodacom's reply05 Oct 2022, 08:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
's update02 Nov 2022, 09:14
Reviewer Update
Dear Vodacom, When I recieved my parcel and set up everything the watch was not working, when i called the online support to collect they said I had to go into a shop to return, (but faulty devices needs to be collected again by RAMM? when i got to a shop they said they do not fix watches and ipads just phones, ( I understand as they are not the Istore who is trained in. all Apple products)..... but i mean really what the hell is going on with Vodacom and its systems??? when doing what you are told, you get told to do something else.

Thankfully the person at the shop pulled strings and they asked managers to help me, and now i am just awating my new watch... Thank you to Vodacom in Menlyn that where so helpful, I cannot remember the friendly guys name at Tech support, but Mariam at repairs is amazing and helpful :)

Now the last issue i have been trying to pay my account since last week and nothing is happening the app-is failing, this is impacting my credit record negatively, vodacom is the only account i have and i ca not have this impact my name and score negatively WHAT DO I DO NOW?