UPGRADE - HORRIBLE SERVICE

For the last few months I have been harassed by calls from Vodacom's Upgrade Department. They call me on a daily basis, sometimes repeatedly on the same day.

After receiving calls yesterday I decided to go onto the app and see what is on offer. I came across an online exclusive offer for R868 for 36 months. This is for a Samsung Galaxy S23 FE 256 GB 5G DS + Galaxy Buds Pro Grey. I proceeded with the online upgrade process and at the end I received an SMS stating that my monthly installment will be R1200.00. I then declined.

A lady from the sales department phoned me today to confirm the cancellation or that is what I thought. When I answered the call the lady proceeded to confirm the order. I told her numerously that I do not want to proceed as the amount confirmed via SMS is not what I agreed to. She said I must hear her out.

She confirmed that an amount of R229 will go off my account for my current handset. How is it possible that I am still liable to pay an amount for my current handset if I have been due for an upgrade for a while.

Then the lady confirmed that she guarantees me that the amount of R229 will only go off on my account by 31 October 2023 for the very last time. She also confirmed that she will send me a quote after our call that confirms what my monthly installment will be, which is R868.00.

After the call, I received a quote which states that my monthly installment will be R1026.98. This is NOT what I agreed to and I will NOT pay this amount. If this is the case, I do not want the upgrade.

This is absolutely disgusting service from Vodacom. First I am being harassed and now they want to charge me extra for something that I did not agree to. And it doesn't help if you send emails to ***, as ones emails are just being ignored.