Upgrade help

Recently upgraded my vodacom contract. I received the phone and the new sim(keeping my current number) and was told it would take no more than 5 hours to activate the new Sim. It is now 18 hours later and no active Sim. So I contact online chat support only to be referred to what they call the activation department and they refer me off to another department. I phone that department and they refer me back to the activation department and no joke this happened FOUR Times. <br> All I am looking for is my Sim to be activated in my new phone like I was promised. But I've been sent on a wild goose chase for almost four hours now to no avail. No one at vodacom seems to know what's going on. Even contacting online chat support, only to be promised to have my query transferred to another department and guess what? The 'agent' closes the session. Is there one capable person at vodacom who can actually fulfill their promise?