Upgrade hell

Update to previous message After many calls that I had to make and explain the whole story over and over and was asked to email them the upgrade special in question and reference number (EC-1U4Y-1IYGA2) given from their customer care team that contacted me, that no one can pick up. I was told that I have to take a more expensive upgrade now as the one I originally wanted is no longer available. They promised to phone me back today at 2 and yet again they didnt. So thank you Vodacom for the worse customer service. Not once did they come back with the original recording of the upgrade, or with a solution or with help. So I am now left with no option but to cancel my contract after more than 20 years with Vodacom.

6 November - "I have been a loyal customer for more than 20 years. Doing my last upgrade I did not receive what I asked for. After many follow ups and queries, no one was able to assist, and had different stories. Asking them to go listen to each recording also did not happen. In the end I they have to collect my upgrade, I have to cancel the whole deal afterwards and then have to go into a branch to do another upgrade. The upgrade that I originally asked for is no longer available. SO NOW WHAT?? I am being inconvenienced because they did not deliver and is not helpful. I have been battling with this now for two weeks. Maybe the time has come to move to another supplier"