Upgrade hell!

<p>I tried to do an upgrade on the 11th of April 2017.</p> <p>It was for a Samsung S7 and a Gear Fit 2.</p> <p>I was called back a few times by vodacom so they could confirm my delivery address and so on. They then said it would take 3 to 5 days to deliver.</p> <p> </p> <p>After the delivery time had come and gone I called in to find out where my phone and gear fit were. I was told that there was a technical error on their system and the phone/fit were never sent.</p> <p>They said it would get sorted out.</p> <p>I phoned back a few times in the next few days and was just sent from agent to agent. No one could help and no one seemed to know what was going on with the upgrade.</p> <p>Then this month (May) I saw that vodacom was going to start billing me for the handset fee for the new phone which they never sent.</p> <p>I eventually got through to an agent that agreed that I was getting messed around and I asked him to cancel the upgrade request since I don't want to pay for something I don't have, and at this point I don't want the upgrade anymore because it has been such a nightmare.</p> <p>He agreed to do this.</p> <p>Many days later I phoned vodacom again to enquire on the progress and nothing had changed. They said they were going to escalate to a "specialist" to handle and that specialist would phone me back shortly.</p> <p>Of course no one phoned back so a few days after that I phoned again. The agent said that, yes, there was a specialist assigned to it but they are on lunch. So they spoke to the specialist and then told me that the specialist is working on it and will get back to me after lunch.</p> <p>It is now the following week and still no call back.</p> <p>Then today I received an sms saying that my new 24 month upgraded contract is starting!</p> <p>I asked them to cancel the upgrade a while ago and they are still going ahead with it.</p> <p>Of course I phoned again this morning (25th May) and of course they can't help because their systems are down, yet again.</p> <p>I don't want a new 24 month contract. All I want is for them to cancel the upgrade as agreed a month ago and let the current contract revert to a month by month so I can port my number to Telkom Mobile. I am sick of this nonsense with vodacom.</p> <p> </p> <p>And not only that! When I called in April to upgrade I also asked them to cancel the insurance I was still getting charged monthly for my old phone which I haven't used since the last upgrade 2 years ago. The insurance consultant said that they would cancel the unneeded insurance. Yet on my May bill it still shows the insurance is getting charged.</p> <p> </p> <p>I am done with vodacom. If they won't fix the issue I am just going to stop paying them until it is sorted out.</p>