UPGRADE HELL!!!!!

<p>FACEBOOK ***<br />Your service is appalling!! On the 13th September I tried upgrading my number, i called the call centre and had no joy with the absolutely useless people there. I sent an email as you requested me to do. Someone phoned and apologised, blah blah blah. Said that my upgrade request was done and would be effective 30th September. A couple days later i sent another query as i had received no sms's as per previous upgrades done. Someone phoned me back and confirmed that everything was done and that my upgrade would be effective 30th September. 1st October rolled around and i checked my balance and was still on my old package, no upgrade done. Sent another query and was told i was given the incorrect information, that my upgrade was actually scheduled for 31st October. Today is 1st November, checked my balance and STILL NO UPGRADE!! you people obviously feel you have enough business. I've been with Vodacom for about 10 years and this is the last straw. You can cancel my contract and i will port my number to someone else! Pathetic!</p>