Upgrade hell

<p>On the 13th of July, i requested an upgrade over the telephone with one of your agents. I was promised the delivery of a device on wither the friday(15th) or monday the18th of July.</p> <p> </p> <p>i contacted vodacom agents on friday to enquire about the delivery of the phone, only to be tld that it hasnt gone through your anti ***** checks which was supposed to happen within 48 hours from my initial request.</p> <p> </p> <p>Today is monday the 18th and while requesting for delivery of the phone, I am now told that the phone will only be with me on tuesday or wednesday this week.</p> <p> </p> <p>the agents that i have spoken to are absolutely incompetant and the superior available louisa was questioning why i want to speak to her superior because its not going to get my phone faster.</p> <p> </p> <p>maybe i should just switch all accounts over to another service provider because everytime i have to deal with vodacom there seems to be issues</p>