Upgrade Hassles
Recently upgraded after being offered a very good deal, even though I was planning on switching to prepaid. After two months deal has been unilaterally changed and I'm now paying more than double the initial contract amount. Telephonic queries are met with vague assurances that it will be fixed but to date they are stalling, whilst still charging rediculous amounts. This is blatant *****.
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Replies (3)
Vodacom's replyOfficial
16 Aug 2021, 07:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Aug 2021, 07:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
25 Aug 2021, 15:29Dear Vodacom
This is an absolute circus. I DID NOT ASK FOR BOTH NUMBERS TO BE REVERSED!!
For crying out loud does no one in your office listen to a word I say!
AND PLEASE - COULD SOMEONE PICK UP THE PHONE AND CALL ME!!!!
This is rediculous.
This is an absolute circus. I DID NOT ASK FOR BOTH NUMBERS TO BE REVERSED!!
For crying out loud does no one in your office listen to a word I say!
AND PLEASE - COULD SOMEONE PICK UP THE PHONE AND CALL ME!!!!
This is rediculous.
's update25 Aug 2021, 15:29
Reviewer Update
Dear Vodacom
This is an absolute circus. I DID NOT ASK FOR BOTH NUMBERS TO BE REVERSED!!
For crying out loud does no one in your office listen to a word I say!
AND PLEASE - COULD SOMEONE PICK UP THE PHONE AND CALL ME!!!!
This is rediculous.
This is an absolute circus. I DID NOT ASK FOR BOTH NUMBERS TO BE REVERSED!!
For crying out loud does no one in your office listen to a word I say!
AND PLEASE - COULD SOMEONE PICK UP THE PHONE AND CALL ME!!!!
This is rediculous.
's updateReviewer Update
31 Aug 2021, 10:05I've been kind enough to keep my correspondence with Vodacom private, but they do not seem to respond. Therefore I'm putting this on a public platform.
They claimed to have comp**** with my request, yet blatantly did not. They claimed to have contacted me, they did not.
They promised me the world to get me to subscribe to a new contract, within two months they messed it up, overcharged me and then reversed my contract and, just for good measure, my wife's as well (which had nothing to do with my complaint).
I am now again being overcharged due to the unrequested reversal of the uograde, **** to and manipulated by Vodacom.
Shame on you. There goes any loyalty I once had for what used to be the least bad mobile service provider in South Africa.
They claimed to have comp**** with my request, yet blatantly did not. They claimed to have contacted me, they did not.
They promised me the world to get me to subscribe to a new contract, within two months they messed it up, overcharged me and then reversed my contract and, just for good measure, my wife's as well (which had nothing to do with my complaint).
I am now again being overcharged due to the unrequested reversal of the uograde, **** to and manipulated by Vodacom.
Shame on you. There goes any loyalty I once had for what used to be the least bad mobile service provider in South Africa.
's update31 Aug 2021, 10:05
Reviewer Update
I've been kind enough to keep my correspondence with Vodacom private, but they do not seem to respond. Therefore I'm putting this on a public platform.
They claimed to have comp**** with my request, yet blatantly did not. They claimed to have contacted me, they did not.
They promised me the world to get me to subscribe to a new contract, within two months they messed it up, overcharged me and then reversed my contract and, just for good measure, my wife's as well (which had nothing to do with my complaint).
I am now again being overcharged due to the unrequested reversal of the uograde, **** to and manipulated by Vodacom.
Shame on you. There goes any loyalty I once had for what used to be the least bad mobile service provider in South Africa.
They claimed to have comp**** with my request, yet blatantly did not. They claimed to have contacted me, they did not.
They promised me the world to get me to subscribe to a new contract, within two months they messed it up, overcharged me and then reversed my contract and, just for good measure, my wife's as well (which had nothing to do with my complaint).
I am now again being overcharged due to the unrequested reversal of the uograde, **** to and manipulated by Vodacom.
Shame on you. There goes any loyalty I once had for what used to be the least bad mobile service provider in South Africa.