Upgrade has become a complete mess

<p>This relates to the new iphone 7 Plus. I pre-ordered the phone a few weeks before the launch date on October 14th. I went into the Vodacom store the day before launch and requested that one be put aside as I will be upgrading. I went into the store on Saturday the 15th of October thinking that everything would be ready for me. "Out of stock" was the reply, but I was assured I would have a phone by Wednesday. Wednesday came and went, and aftet calls to the call centre as well as the vodacom shop, no one really has any idea when the new shipment will be coming in. I have tweeted, phoned, emailed, all to no avail as no one really seems to know what is going. All I have requested is confirmation of when the phone will be available, thats it! And the ironic part is that I received a phone call from Vodacom only on MONDAY regarding the 'pre-order' form on their website (the whole pre-order notion was total BS. It was only to generate leads)</p> <p> </p> <p>We are with Vodacom business, and do a fairly large amount of business with them every month. At this rate, it seems that the sales consultants are only focused on pushing paper and not really concerned about the customer, as not ONCE did I receive a phone call from them.</p> <p> </p> <p>My experience with Vodacom has been an utterly frustrating one. I still do not have my upgrade, almost a week later. All I have asked for many times is feedback.</p>