Upgrade harassment calls & fees. App vs Private Purchase
The constant phone calls to "remind" me that I'm due for an upgrade since YEARS ago - is truly annoying. Even after my numerous requests to STOP phoning me. I KNOW I'm eligible for an upgrade! The Vodacom App is also more confusing than helpful. The recommendations / offers I get there... not appealing to me and seem even more obscure by the monthly payments - which does not seem to justify the costs.
At this time, seem that I'll just buy a new phone elsewhere (like Takealot / a store) and continue with a very basic Vodacom option. Seems like less hassle (and money) than having to deal with an upgrade via Vodacom :/
Best wishes.
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Replies (1)Vodacom's replyOfficial
14 Jul 2022, 12:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Jul 2022, 12:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
