Hellopeter
Share Your Experience
FR
Frans R

1 reviews | Active since Jul 2011

25 Dec 2020, 15:19

Upgrade granted but can't upgrade online

This query towards the web development team The CEO's office granted me a premature upgrade but why can't i still upgrade online Dear Mr.Roodt

Thank you for your email.

Please be advised the premature upgrade has been granted on your number ***.

We would like to thank you for your valued and continued support.

Regards Thato Makoti Executive Client Liaison Officer CEO?s Office Address: Vodacom Commercial Park, 2nd Floor 082 Vodacom Boulevard, Midrand 1685 www.vodacom.co.za

0
Replies (6)
FR
Frans R's update25 Dec 2020, 15:34
Reviewer Update
Another question where is my statements sent to as i don't receive them ? Please sent to ***
Vodacom
Vodacom's reply25 Dec 2020, 17:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
FR
Frans R's update27 Dec 2020, 12:47
Reviewer Update
Why is it i still can't upgrade online ?
FR
Frans R's update28 Dec 2020, 09:08
Reviewer Update
Looks like its problem on top of problem just went into a vodacom shop to upgrade apparently my finance has been removed i have been paying contact up to date why ? The CEO's office approving my upgrade
FR
Frans R's update28 Dec 2020, 09:39
Reviewer Update
Why does the CEO approve my upgrade i would like to thank him and his office. But then only to find my finance has been removed all my installments has been up to date
FR
Frans R's update29 Dec 2020, 11:09
Reviewer Update
Thank you to the CEO of Vodacom Mr Joosub my issues has been resolved