Upgrade gone wrong

I shared my experience on 22/01/2024. There seems to be no progress whatsoever. The 1st manager went on leave and another took over. I was told last week that the upgrade was completely incorrect and had to be cancelled and redone. When I called back on the 29th of January, I was told that all the managers are working from home and that someone will call me back. Yet again, silence. Vodacom staff and managers seem to be completely ***********.