Upgrade gone wrong

Pathetic service by Vodacom. I called vodacom call centre on 03/01/2024. the upgrade was completed and a quote received. The device was not delivered to me. I followed up on the 8th and was told that the delivery would have been in progress but nothing was checked on the system. I called back on the 9th, was told that the upgrade does not appear on the system. A new upgrade was done and yet again a device was not delivered to me. I called on the 10th/ 15th and 17th, during those calls I spoke to the manager, Damian/Jaime who said that he was assisting but no progress was made. The upgrade has been done, however I still did not receive the device and nobody at Vodacom seem to know what is happening. Pathetic service, what's worse is that I dealt with so many people and so many of them confirmed that they would call me back but none of them did. Don't think that anyone should consider vodacom as a service provider.