MK
Marcus K
1 reviews | Active since Jan 2014
05 Mar 2024, 09:19
Upgrade gone wrong
This is my second time using Vodacom online to get a contract and again they make stupid mistakes which create inconveniences and all they can say is “sorry for the misunderstanding” and in no way try to correct the inconvenience
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Replies (2)
Vodacom's replyOfficial
05 Mar 2024, 10:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Mar 2024, 10:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MK
Marcus K's updateReviewer Update
07 Mar 2024, 13:06Vodacom still hasn’t contacted me, so I contacted them and now I’m finding out new information saying the process is being delayed further
MK
Marcus K's update07 Mar 2024, 13:06
Reviewer Update
Vodacom still hasn’t contacted me, so I contacted them and now I’m finding out new information saying the process is being delayed further