1 reviews | Active since May 2017
Upgrade gone wrong.
<p>I'm writing this complaint to Vodacom as my wife has lost all hope with Vodacom.</p> <p>She upgraded her celllphone two weeks ago and since she recieved the phone it has been restarting non stop.The phone was delivered via courier and upgraded online. The phone was recieved on 4th May 2017 and was send back via the courier on due to the rebooting issues. The phone was recieved by Vodacom within the 14 day manafacturer return policy. Since now she is still waitig for a replacement. She recieved a call from Vodacom today only saying that the matter has been escalated, for what reason we dont know.Yesterday she recieved a call and was told that they will replace the phone but will not be getting the accessory pack again. After sorting this out another Vodacom agent phoned her back saying they can give her the pack as this was what was ordered the 1st time during the upgrade process.</p> <p>How long does it take to get the issue resolved and to get a replacement phone.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
So after 22 Hours, still no feedback from ANY Vodacom consultant.
Recieved a call from Vodacom today after spending an hour on the phone,Vodacom has cancelled the contract and opened a new one just to tell us that we cannot get the accessory pack as this contract is no longer available,but for an extra R30-00 a month we can add this to the contact and get the pack.
The issue here is that the contract was taken for the monthly subscription, phone was fautly and took them 2 weeks to cancell the contract. New contract was done by Vodacom but now we have to pay more for the same contract as the 1st contract is now no longer available.
This is absolutely not fair to a Vodacom customer as it seems they do whatever they please and the customer is gettong told by the agent to either then take the contract or leave it.
So after 22 Hours, still no feedback from ANY Vodacom consultant.
Recieved a call from Vodacom today after spending an hour on the phone,Vodacom has cancelled the contract and opened a new one just to tell us that we cannot get the accessory pack as this contract is no longer available,but for an extra R30-00 a month we can add this to the contact and get the pack.
The issue here is that the contract was taken for the monthly subscription, phone was fautly and took them 2 weeks to cancell the contract. New contract was done by Vodacom but now we have to pay more for the same contract as the 1st contract is now no longer available.
This is absolutely not fair to a Vodacom customer as it seems they do whatever they please and the customer is gettong told by the agent to either then take the contract or leave it.
And so it goes on. BAD SERVICE FROM VODACOM. EVEN THE CONSUMER WEB TEAM DONT GIVE A DAMN ABOUT THEIR CUSTOMERS AND SO THE SAME FOR VODACOM CUSTOMER CARE. JUST TO FIND OUT THAT THR CONTRACT HAS BEEN CANCELLED...........................................................................................................
And so it goes on. BAD SERVICE FROM VODACOM. EVEN THE CONSUMER WEB TEAM DONT GIVE A DAMN ABOUT THEIR CUSTOMERS AND SO THE SAME FOR VODACOM CUSTOMER CARE. JUST TO FIND OUT THAT THR CONTRACT HAS BEEN CANCELLED...........................................................................................................
Vodacom mis USELESS.
Vodacom mis USELESS.
Dear Arno
As discussed, this matter has been resolved.
Regards,
RJ
Best regards,
Dear Arno
As discussed, this matter has been resolved.
Regards,
RJ
Best regards,