DV
Donovan V
1 reviews | Active since Jul 2015
09 Nov 2017, 15:43
Upgrade gone wrong
I upgraded two of my lines with Vodacom on the 7th of November. Both were done telephonically.
Order number : 1- ********** ********** +1
I was told that the confirmations department will contact me to confirm the order. Needless to say, two days later I have yet to receive a phonecall from this department.
Today the 9th of November I received a call from RAM Couriers to advise me my package is going to be delivered. When the package arrived I observed the following:
- Only one of the devices was delivered & there was no simcard included as promised by the upgrades department.
I then called Vodacom upgrades to find out what has happened and was told the following :
-Only the one line was confirmed which is why only one of the devices was sent.
PLEASE ANSWER ME THIS VODACOM >>> -How was this order confirmed and not the other one considering I wasn't even contacted to confirm either of them. -How was the device sent without a simcard? How do you know the existing simcard will fit in this device?
Overall i now feel that upgrading these contracts with Vodacom was a bad idea considering that there are multiple competitors in the market that offer deals the same and better!
Worst upgrade experience ever! Guess i'll wait a week to get the other device .........
Helpful (0)
Replies (4)0
Replies (4)DV
Donovan V's updateReviewer Update
09 Nov 2017, 16:40Just received a call from Vodacom. Not only did they stuff up the order they also switched the contracts between the two numbers. Number A has Number B's contract and visa versa.
CANCEL THIS ****, IM DONE WITH VODACOM
DV
Donovan V's update09 Nov 2017, 16:40
Reviewer Update
Just received a call from Vodacom. Not only did they stuff up the order they also switched the contracts between the two numbers. Number A has Number B's contract and visa versa.
CANCEL THIS ****, IM DONE WITH VODACOM
Vodacom's replyOfficial
10 Nov 2017, 06:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Nov 2017, 06:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Nov 2017, 09:38Hi Donovan
As discussed, feedback has been provided.
Regards,
RJ
Best regards,
Vodacom's reply20 Nov 2017, 09:38
Official
Hi Donovan
As discussed, feedback has been provided.
Regards,
RJ
Best regards,
DV
Donovan V's updateReviewer Update
22 Nov 2017, 12:49Dear Vodacom,
Today, 2 weeks after my upgrade delivery was promised I received my devices.
Unfortunately my pathetic experience with Vodacom is continuing. As requested 10 times with Mpumi and Tersias , No sim cards were delivered with the devices. These devices take a nano sim which I do not have.
So now I have two new devices which cannot be used until i take time out of my day to go and sit in a queue at Vodacom in order to get new sim cards. I must say that I am far from satisfied with the absolutely shocking service I have received from Vodacom. The point of upgrading online is to make it more convenient, I have however been left nothing but frustrated due to negligence and incompetence.
It is highly unlikely that another upgrade will ever take place with Vodacom due to this experience.
I now firmly believe that I am nothing but a number to Vodacom and they could not care less whether I cancelled or not.
Please let the upgrades department know that they have successfully managed to guarantee that they will never receive any new business from "this number" .
DV
Donovan V's update22 Nov 2017, 12:49
Reviewer Update
Dear Vodacom,
Today, 2 weeks after my upgrade delivery was promised I received my devices.
Unfortunately my pathetic experience with Vodacom is continuing. As requested 10 times with Mpumi and Tersias , No sim cards were delivered with the devices. These devices take a nano sim which I do not have.
So now I have two new devices which cannot be used until i take time out of my day to go and sit in a queue at Vodacom in order to get new sim cards. I must say that I am far from satisfied with the absolutely shocking service I have received from Vodacom. The point of upgrading online is to make it more convenient, I have however been left nothing but frustrated due to negligence and incompetence.
It is highly unlikely that another upgrade will ever take place with Vodacom due to this experience.
I now firmly believe that I am nothing but a number to Vodacom and they could not care less whether I cancelled or not.
Please let the upgrades department know that they have successfully managed to guarantee that they will never receive any new business from "this number" .