MP
Monty P
1 reviews | Active since May 2015
22 Jun 2022, 09:17
Upgrade gone wrong
My phone was due for an upgrade and I did the upgrade online. They instead gave me a new contract instead of upgrading my old contract. Ive spoken to multiple people at their Contact Centre with no clear answer on how to get this resoled.
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Vodacom's replyOfficial
22 Jun 2022, 10:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Jun 2022, 10:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team