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Annelene D

1 reviews | Active since Aug 2015

03 Jun 2020, 09:07

Upgrade gone totally wrong

My son loaded recurring data against my vodacom number. I got a shock when my debit order that went off was over R440 when I should be paying R129 a month. I phoned on Sunday evening 31 May 2020 to rectify this situation and advised that it should be canceled and that I would like to cancel the contract altogether. The consultant I spoke to then persuaded me to do an upgrade and assured me that I will only be paying R92 going forward and that I will receive R65 airtime and 10gigs of data a month. To my surprise when I confirm this morning this was not done and still over R495 to be debited from my account. I would like to cancel the upgrade altogether and now no one can help. I want those call pulled as I will not be liable for this ridiculous debit order amount. I phoned yesterday and and today and spoke to Thespiso as well as Angela Mothusang and it seems the upgrade Consultant **** to me. I have not even received a quote for the R92. If R495 debit orders are going to continue going off from my account please note that this is ***** as I did not agree to it. I want this contract upgrade canceled with immediate effect without any penalties as the upgrade was only done on Sunday 31 May 2020 and I am well within my right to cancel. The last debit order should be end of June 2020. The name of the upgrade consultant is Mothusimang Sapele. Why can't anyone help. I have exhausted calling now and want this resolved today.

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Replies (3)
Vodacom
Vodacom's reply03 Jun 2020, 11:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

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Annelene D's update07 Jun 2020, 11:10
Reviewer Update
Well, still waiting for someone to call me back...
Vodacom
Vodacom's reply24 Jun 2020, 14:49
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that an upgrade reversal has been processed successfully as requested. 

Apologies for any inconvenience this may have caused.  Regards Consumer Website Team

Best regards,