Upgrade gone terribly wrong with terrible service. Still no phone. Super unhappy

<p>To whom it may concern,</p> <p> </p> <p>My phone broke, but luckily I was due for an upgrade, or should I say unlucky. I upgraded online as there is no upgrade fee involved. I did not receive any confirmation that the upgrade went through so I phone Vodacom the next day to make sure it went through. There was also a few hick ups with the call center, but that is a story for another day. At the end I could get a lady to confirm that my phone will get delivered last week Thursday before the Easter weekend. That Thursday afternoon the delivery company phone to confirm my address and tell me that I will only receive my phone on Tuesday 18/04 (already disappointing). I cleared me schedule to be home to collect my phone on Tuesday. No one came. Wednesday. No one came. Went to Vodacom store today in Menlyn to demand a phone and had to hear I need to wait for delivery. As I mentioned earlier my phone is broken so I cannot work at the moment without my phone. I constantly use my phone for work. I do not sit in an office so I need a phone to operate. Secondly I been waiting since Thursday just in case my phone comes so with other words I could not go to any appointments. The guy at Vodacom then promised me that my phone will get delivered today 20/04 at 16:00. Still now one came. I told Vodacom I am at a conference tomorrow and I will not wait another day just for in case someone might come through the day to deliver my phone! This is ridiculously bad service!! I still cannot understand why they just could not give me a phone at the shop if they do not plan to deliver me a phone.</p>