Upgrade gone bad.

We've been attempting to get our upgrade on four of our long standing contracts effectively upgraded since 1 September, but all the advisors keep saying is that they are experiencing technical issues without providing any tangible feedback. It is imperative we get the upgrade issues resolved, as we use the phone lines for business. We eventually had to insist that they provide us with a complaint reference as a means to get our problem resolved and our business communication back. Vodacom Reference: I-***