Upgrade gone bad

I've been trying since Saturday to upgrade my phone contract, and absolutely nothing is happening.

Firstly, I think Vodacom loaded my contract wrong, as there is not an upgrade date loaded, but I took out two contracts with Vodacom on the very same day, so why should there be any issues with 1 of the contracts, it just doesn't make sense.

Yesterday, a guy from Online upgraded, Jerome contacted me, and said he will try to sort it out, and even today they said they need to update something, and that will only be done by Friday.

And that after the other contract was upgraded, and the new phone is on the way already.

GRRRR