Upgrade Frustration

I have been trying to do an upgrade for one of my lines with Vodacom Online since Monday, 22 March 2022. One of the consultants on *** assisted me with a quote and said that someone will call me back by close of business on Tuesday, 23 March to finalise the upgrade. I am still waiting.

I have called numerous times and absolutely no one assists me. This has been a most frustrating process since everyone told me they are escalating the matter and someone will call me back. No one called me back! I got an email from Ishmael Matshotyana stating that someone will call me back first thing on Thursday 24 March. I'm still waiting for this call. Xolile told me he will call me back this afternoon - no call back yet.

Most of the consultants cannot assist me because my account is on the old morpheus/ legacy system. I’ve been hearing for three years now that the clients on the legacy system will be transferred to the new system but there’s been no progress in this regards. This means that loyal clients that’s been with Vodacom for years are left to deal with this frustration of dealing with consultants who either have no access to the system or they have to find someone that can assist you. And no one from the calls you back.