Upgrade Frustration

Contract upgrade stuffup... grrrrrrrrr

I have had a Vodacom contract for over 15 years in my own capacity which has always been paid on time...

I start working for a company that intensifies R500 as the line is used for business purposes, thus the company marks it as a business contract (sponsored bill) but this is not the case...

The debit order runs from my account... has ALWAYS run from my account...

I since resigned from said company and now I cannot upgrade my contract because Vodacom says the contract is 2 months old