Upgrade frustration
I've been trying to upgrade and no one can assist me.
I keep getting transferred between the upgrades and online department, with two of your employees cutting me off mid conversation. I haven't raised my voice or been rude in any way.
When I try to upgrade online I get the following: "You are not due for upgrade yet but can upgrade on 27 May 2017" Please assist.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
28 Aug 2017, 11:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Aug 2017, 11:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Sept 2017, 22:25Dear Corne Van Niekerk,
I do apologise for the delay in response and bad service received.
Our record reflects that your query is resolved.
Regards,
UW
Best regards,
Vodacom's reply13 Sept 2017, 22:25
Official
Dear Corne Van Niekerk,
I do apologise for the delay in response and bad service received.
Our record reflects that your query is resolved.
Regards,
UW
Best regards,